Process discovery empowers product and development teams to evolve and refine ideas so that a product can deliver the most value to the business and its customers. The goal of a continuous journey of discovery is to help customer service representatives deliver better customer experiences and be more productive. Process discovery enables visibility across all workflows of an application, allowing organizations to prioritize not only the projects that will drive the biggest benefit to business but also the testing needed to ensure the new code being deployed is of high quality. A solid DevOps approach with process discovery at the helm combined with smart modernization projects compounds the benefits of productivity improvements, enhanced customer experiences, and faster bottom-line returns, writes Aaron Miller. Refactoring is taking big, monolithic applications and breaking them down into smaller components to modernize more easily. . . .
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