Slack Users Face Notification Glitches, Company Investigates
Slack, the popular workplace communication platform, is currently grappling with notification issues that are affecting some of its users. Reports indicate that notifications are either not appearing or messages are becoming difficult to locate within the app.
Staff members at The Verge have reported experiencing repeated notifications for thread messages that have already been read. Additionally, the tagging functionality for other users appears to be impacted, prompting some to suggest direct messaging as a temporary workaround.
In response to these concerns, Slack officially acknowledged the notification problems and logged an incident report at 7:52 AM ET. The company confirmed that the issue is specifically impacting thread notifications and assured users that they are actively investigating the matter. Slack has also issued an apology for the disruption to their service.
As of now, the root cause of the notification disruption remains unknown. The full extent of affected users is unclear, with Downdetector showing a spike in reports, although the number of officially logged complaints remains relatively low. Some users are experiencing delayed notifications, with messages arriving several minutes after being sent.
At 10:10 AM ET, Slack provided an update stating that while other notifications should be functioning normally, threads may not load correctly. A separate issue involving difficulties in adding new members to multi-person direct messages has also been reported.
The situation continues to develop, and Slack is expected to provide further updates as their investigation progresses. On January 27th, the company released additional information regarding the ongoing issues.
As this story unfolds, users are advised to stay tuned for official communications from Slack regarding the resolution of these notifications and messaging problems.