Alaska Airlines Faces Technology Glitch, Disrupting Flights and Bookings
Alaska Airlines experienced a significant technology issue on Monday, leading to temporary flight groundings in Seattle and widespread problems with its booking systems. The airline’s website and mobile app were affected, preventing customers from making reservations or accessing their travel information.
The disruption caused considerable operational challenges for the carrier. A 40-minute ground stop was implemented at Seattle-Tacoma International Airport, resulting in delayed flights and aircraft congestion. The airline worked to manage the backlog of flights and minimize further delays.
In a statement, Alaska Airlines acknowledged the disruption and apologized to affected passengers. “We are experiencing a significant technology issue that has impacted our operations,” the airline said. “We sincerely apologize to our guests whose travel plans have been affected and are working diligently to resolve the issue as quickly as possible.”
The timing of the glitch was miserable, coinciding with the airline’s Cyber Monday flight sale. Customers used social media to express frustration over missed flights and extended delays. Alaska Airlines responded with apologies via its official account on X, formerly known as Twitter.
This incident is not without precedent for the Seattle-based carrier. In late September, Alaska Airlines faced a similar situation when it had to ground flights due to unspecified technology problems. The recurrence of such issues raises questions about the airline’s technological infrastructure and ability to handle high-traffic periods.
As the airline works to resolve the current problem, passengers are advised to check their flight status and allow extra time for potential delays. Alaska Airlines has promised to provide updates as the situation develops.
By
