At a recent investor conference, T-Mobile executive John Smith discussed why the company has been able to dominate the top 100 U.S. markets with a 40% share of customers. According to Smith, the key factor in this success is T-Mobile’s commitment to providing high-quality service and reliable coverage at an affordable price point for its customers.
Smith also noted that customer loyalty has played an important role in their success as well; many of their existing customers have stayed with them over time due to their competitive pricing and excellent customer service experience across all channels – from online support options, such as chatbots and self-help articles, through retail stores staffed by knowledgeable associates who can help troubleshoot any issue quickly and easily.
Finally, Smith highlighted how T-Mobile’s network expansion efforts have enabled them to reach more potential customers than ever before – particularly those living in rural areas or other underserved communities where access may be limited or nonexistent on other networks – allowing them to continue growing the market share even further into 2020 and beyond.
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