Coca-Cola is leveraging artificial intelligence (AI) to improve its customer service and ordering experience. In their latest earnings release, the company reported that AI has been used in a variety of ways to make customers’ experiences better. This includes using AI for automated responses when customers contact Coca-Cola with questions or concerns, as well as providing personalized product recommendations based on past purchases and preferences.
The use of AI also helps Coca-Cola streamline its ordering process by automating certain steps, such as verifying payment information and calculating shipping costs. This saves time for both the customer and employees at Coca-Cola who no longer have to manually enter data into systems or answer simple questions from customers over the phone or through online chat services.
In addition, by utilizing machine learning algorithms, Coke can gain insights into consumer behavior, which can help them optimize its marketing strategies to reach more potential buyers with targeted messages about new products or promotions it may be interested in taking advantage of.
Overall, it’s clear that Coke is committed to improving its customer service through technology while still maintaining a human touch – after all what good would an automated system be without a friendly smile?
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