Are you tired of scrolling through apps and websites trying to place a delivery order? Well, fret no more, as a new voice AI service is here to revolutionize the way you order your favorite meals. This innovative service allows you to place delivery orders with popular platforms like DoorDash and Uber Eats simply by making a phone call. No more tapping away on your phone – just say what you want, and let technology do the rest.
Before the era of apps, restaurants heavily relied on phone calls for delivery orders. Thanks to Kea, a voice AI company, the process has been streamlined, making it more convenient for both customers and restaurants. The AI guides customers through the ordering process, even suggesting add-ons and recommending items based on previous orders. If there are any hiccups in communication, customers can easily be transferred to a Kea human agent to ensure a smooth order placement.
Approximately a quarter of calls made to Kea are directed to human agents, highlighting the importance of having a human touch in conjunction with AI technology. With agents located in nine countries, primarily in the US, Kea ensures that customers receive personalized assistance when needed. By utilizing an algorithm developed by Olo, Kea determines the best delivery service based on cost and estimated time of arrival, offering a seamless ordering experience.
Kea’s extensive network includes delivery platforms such as DoorDash, Uber Eats, Postmates, Grubhub, and Favor, providing customers with a wide array of options without the need for individual apps. Additionally, Kea offers a “Cashier in the cloud” service that handles pickup orders and provides essential information to customers calling restaurants, further enhancing the overall customer experience.
In a world where efficiency is key, Kea caters to restaurants that receive high volumes of phone traffic, ensuring that every call is answered promptly. By taking a percentage of the orders it processes, Kea supports restaurants in managing their incoming calls effectively. Whether it’s assisting brands with multiple phone lines or simplifying the ordering process for customers, Kea’s innovative approach is reshaping the way we interact with food delivery services. Say goodbye to endless scrolling and hello to a hassle-free ordering experience with Kea’s voice AI service.