Observe.AI said its Intelligent Workforce Platform transforms how contact centers operate as AI-empowered systems of intelligence, with full conversation visibility, business-improving insights, and machine-driven workflows. The investment will fuel development of new product innovations, drive expansion into international markets, and accelerate its timeframe to IPO readiness. By surfacing intelligence from every customer interaction, Observe.AI is said to act as a force multiplier, boosting performance of customer-facing teams and automating repeatable processes that exceed business goals. The company’s total funding to date to date is $213 million, according to the SoftBank Vision Fund 2, and Zoom.AI. The latest investment will. fuel the development of Observe.: . . .
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